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GoDogGo Company Information

It is recommended, but not required, that you register the unit's serial number for your new GoDogGo® RemoteFetch.

To register the serial number of your GoDogGo Automatic Ball Launcher, please send an email to warranty@godoggoinc.com and include the information requested below. The serial number of your new GoDogGo® RemoteFetch Machine will then be registered in our system.

Please include ALL information noted below:


ebay • GoDogGo, Inc. does NOT sell product on ebay or authorize retailers to sell GoDogGo® RemoteFetch on ebay. All inquires about product purchased on ebay should be made directly to the reseller. Product bought on ebay is not new product, therefore it is not covered under the 6-month warranty. The warranty applies to new merchandise, is non-transferable and valid to original purchaser only.

GoDogGo Contact Information
Replacement Parts shown below are available upon request at no charge for any GoDogGo® Fetch Machine:
  • Spring
  • Gears
  • Launch Adjustment Ring
  • Kicker/Pin – Launching Mechanism
  • Sensor/Safety Switch
  • Remote Control Units: Replacement or 2nd remotes are available to purchase for the GoDogGo® G3 Fetch. The HandRemote is compatible with the black and green G3 models only. To order, please go to the HandRemote product page.

If you are in need of any of the above parts, please send an email to warranty@godoggoinc.com noting the part(s) requested with the information below. We will be happy to send parts at no charge along with replacement Instructions.

  • Customer Name
  • Mailing Address
  • Unit Serial Number (found on bottom of unit)
  • Part(s) type

GoDogGo Company Information
Covered Under Warranty:
GoDogGo® RemoteFetch comes with a limited 6-month warranty on all workmanship and defects in materials from the original date of purchase with proof of purchase. Warranty is non-transferable and valid to original purchaser only. It is recommended to register the unit with serial number, but not required for the warranty to be in effect. Proof of purchase is required if unit was not registered in our system.

Not Covered Under Warranty:
Damages caused from pet, normal wear, improper use, overuse. Damages due to use in inclement weather, abuse, neglect and/or failure to perform routine care and maintenance. Accidental damages, consequential damages, incidental damages or expenses, including damages to property are not covered under the limited warranty.

 

Product Shipped to UK & EU:
Product shipped from the U.S. to the United Kingdom and Europe is not covered by the standard warranty. This is due to U.S. Inventory being produced for the U.S. market and comes standard with a (Input) 120V AC Adapter. However, GoDogGo® Remote Fetch Machine is compatible with standard UK & EU adapters as long as the OUTPUT is equivalent to (Output) 9V DC 1000mA. GoDogGo® also operates on battery power. Be sure to use the correct AC plug.

Replacement parts will be available at no cost or shipping to the consumer should they be needed in the future.

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